We Value Your Questions and Feedback
At theconcourse.shop, we are committed to providing excellent customer service. If you have any inquiries or need assistance, feel free to reach out to us. Our team is here to help!
Contact Information:
- Email: [email protected]
- Business Hours: Monday – Friday, 9:00 AM – 7:00 PM
We will respond to your inquiry as soon as possible. For any immediate assistance, please refer to our Frequently Asked Questions section.
Frequently Asked Questions
Orders & Payments
Can I Cancel My Order?
You may cancel your order if it has not been processed or dispatched. If your cancellation is accepted, you will receive a refund for the value of the cancelled items. Please note that refunds are not available for cancellations due to change of mind.
Can I Modify My Order?
We will do our best to assist with any changes before dispatch. To have the best chance of modifying your order, please contact us within 1 hour of placing the order. (Excludes weekends and public holidays; responses will be provided on the next business day). During busy periods, changes may not be possible.
Returns & Refunds
How Do I Return an Item?
If you would like to return an item, please ensure it meets our return criteria and submit your request within 15 business days of receiving the item.
Delivery & Shipping
Has My Order Been Dispatched?
We process orders on business days (Monday to Friday), and most orders are dispatched within 1-2 business days. During peak times, such as sales or holidays, processing may take longer.
How Long Will Delivery Take?
- Standard Delivery: 6-12 business days
Please note, delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or postal delays.